Job Description

Experience

: 8 - 12 years

Location

: Pune, India (Hybrid)

Position Overview

:


We are seeking a Freshworks Solution Architect / Practice Lead to drive solution design, pre-sales, and delivery excellence for our Freshworks Practice. This role will provide architectural direction, manage customer engagements, and lead the internal enablement of consultants and developers.

Key Responsibilities:

Own end-to-end solution design for Freshservice, Freshdesk, Freshsales, and other modules. Collaborate with Sales and Pre-Sales for customer demos, proposals, and solution presentations. Guide implementation teams on best practices, integrations, and architecture decisions. Develop standard implementation accelerators, templates, and reusable frameworks. Build and mentor a strong Freshworks delivery team and oversee quality assurance. Engage with the Freshworks OEM team for joint go-to-market activities and solution alignment. Contribute to internal enablement programs and certification drives.

Required Skills:

8-12 years total experience; minimum 3+ years in Freshworks platform (Freshservice, Freshdesk, or Freshsales). Strong understanding of ITSM, CRM, and CX domains. Proven experience in solution design and pre-sales support. Hands-on experience in Freshworks configuration, API integrations, and FDP development oversight. Excellent stakeholder management and communication skills. *

Certifications:

Freshworks Architect or Product Expert certifications highly preferred.