Job Description

Only Fresher's

Career break - restarting career welcome

Expectations:

- Be an All Rounder in terms of delivering Customer Experience, HR, Leadership
- Concierge:
- Interact with customers and be the face of the brand from an operations perspective
- Respond to customer queries over chat/call adhering to SLAs
- Handle escalations from customers - understand the problem, fix it, and close the loop with customers
- Able to work under pressure and deliver top-notch customer experience
- Be on top of Customer Experience - ensure every trip booked is seamless
- Operations:
- Support offline booking requests for customers
- Help customers with special requests and customized bookings
- Perform additional concierge services for high touch customers (e.g. Web Check-in, Seat Selection, Meal selection)
- Feedback loop:
- Capture and share live customer issues on product offerings and feature-based on

You'll be a great fit for this role if you have:
- At least 0-3 years of experience in a Customer Support Environment
- Great communication skills; you are able to understand/empathize with customer issues and provide favorable solutions
- Able to think on your feet and ensure customer issues are resolved
- Comfortable working across shifts with a roster plan
- Adherence to operational processes and SLAs
- Willingness to travel and work out of client offices across the country
- Speak fluent Hindi,

Job Type: Full-time

Pay: ?8,086.00 - ?15,000.00 per month

Work Location: In person