We are looking for a Customer Support Executive to assist customers with queries, provide accurate information, and ensure a positive service experience. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-centric attitude.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat.
Provide accurate information about products/services.
Resolve customer issues efficiently and professionally.
Maintain records of customer interactions and follow up as needed.
Escalate unresolved issues to the concerned department.
Ensure customer satisfaction and deliver high-quality service.
Meet performance metrics such as response time, call quality, and customer satisfaction.
Requirements:
Graduate (any field).
Good English communication skills (spoken & written).
Basic computer knowledge (MS Office, typing, email handling).
Ability to handle customers politely and professionally.
Problem-solving skills with a positive attitude.
Freshers are welcome; training will be provided.
Job Types: Full-time, Permanent, Fresher
Pay: ₹9,520.76 - ₹20,069.83 per month
Work Location: In person
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