Responding to inquiries and resolving customer issues in a timely and professional manner.
Providing technical assistance to customers over the phone, email, or chat.
Collaborating with other departments to address complex problems and ensure customer satisfaction.
Documenting customer interactions, issues, and resolutions accurately in the company's database.
Following established policies and procedures to ensure compliance with company guidelines.
Upselling and cross-selling products and services to customers to increase company revenue.
Participating in training and knowledge sharing activities to improve customer service skills.
Analyzing customer data and feedback to identify trends and make data-driven recommendations for improvements.
Maintaining a positive and customer-centric attitude while handling challenging situations.
Meeting performance targets and adhering to service level agreements.
Job Type: Full-time
Pay: ?10,000.00 - ?18,000.00 per month
Schedule:
Day shift
Work Location: In person
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