Job Description

Company Overview
EPIV Solutions is a leading Information Technology and international Business Process Outsourcing (BPO) provider located in Fatima Nagar, Pune. With a workforce of 51-200 employees, the company specializes in offering B2B and B2C services. Our headquarters are based in Pune, and we are committed to delivering high-quality customer service solutions. For more details, visit our website at .
Job Overview
EPIV Solutions is seeking motivated and enthusiastic individuals for the role of Fresher Jobs and Internships in our Pune location. This is a full-time position suitable for candidates with zero to one year of work experience. The role is ideal for freshers looking to start their careers in an international BPO setting. Successful candidates will have excellent English and communication skills.
Qualifications and Skills

• Proficiency in English (Mandatory skill) for effective communication with international clients and colleagues.
• Strong communication skills (Mandatory skill) to effectively relay information and engage with clients and team members.
• Good command over English to ensure effective understanding and interaction in a professional environment.
• Problem-solving skills to identify issues and implement effective solutions in a timely manner.
• Adaptability, allowing for smooth transitions and efficient handling of changing business needs and environments.
• Time management skills to ensure tasks are prioritized and completed efficiently, meeting all deadlines.
• Ability to work as part of a team, promoting collaboration and driving collective success.
• Eager to learn and improve, showing a proactive attitude towards personal and professional development.

Roles and Responsibilities

• Assist in handling customer queries and providing appropriate solutions in a timely manner.
• Develop a deep understanding of company procedures and service offerings to effectively support clients.
• Provide exceptional customer service to build positive client relationships and ensure client satisfaction.
• Coordinate with team members to streamline processes and improve efficiency in service delivery.
• Maintain up-to-date client records and documentation for reference and audit purposes.
• Contribute to team meetings and brainstorming sessions to drive improvements in customer service strategies.
• Assist in identifying areas for improvements and suggesting actionable recommendations for process enhancement.
• Support the training and development of new team members by sharing insights and guidance.

For more details contact HR on 7840907697
send resume - 9921521249