Job Description

Job Title: Service Executive - CRM Process (Fresher)

:

We are looking for a motivated and customer-focused

recent graduate/fresher

to join our

Service Department

and support our

CRM processes

. This role is ideal for candidates who want to start their career in customer service, operations, and CRM management.

Key Responsibilities:

Handle customer queries and service requests through CRM systems Update and maintain accurate customer records in the CRM tool Coordinate with internal teams to resolve customer issues efficiently Track service tickets and ensure timely follow-ups and closures Provide product/service information to customers as per guidelines Ensure compliance with service SLAs and quality standards Generate basic reports and updates from CRM data

Skills & Qualifications:

Recent graduate / fresher (Any discipline) Good verbal and written communication skills Basic knowledge of CRM systems (training will be provided) Comfortable working with computers, email, and MS Excel Strong attention to detail and organizational skills Customer-oriented attitude with problem-solving skills

Preferred Skills (Optional):

Internship or academic exposure to customer service or CRM Knowledge of tools like Salesforce, Zoho CRM, Freshdesk, or similar
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Paid sick time
Work Location: In person