Job Description

Admission Counselors

1.

Lead Generation

Proactively generate leads through targeted outbound calls and digital outreach to potential customers.

Utilize advanced CRM tools and data analytics to identify promising leads and tailor communication strategies.

2.

Sales Conversion

Convert leads into enrollments by effectively communicating the value and benefits of courses offered by Guru Kashi University.

Achieve or exceed monthly and quarterly sales targets as set by the management.

3.

Customer Engagement

Engage with potential students in meaningful conversations to understand their educational needs, address their concerns, and guide them through the enrollment process.

Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction and retention.

4.

Product Promotion

Maintain up-to-date knowledge of all courses and programs offered, ensuring accurate and persuasive promotion to prospective students.

Participate in promotional events and webinars to increase product visibility and lead generation.

5.

Database Management

Maintain meticulous records of all customer interactions, updates, and transactional details in the CRM system, ensuring data integrity and accessibility.

Regularly review and cleanse data to maintain a high-quality database that supports effective marketing and follow-up.

6.

Performance Metrics

Consistently meet key performance indicators including call volume, lead quality, conversion rates, and customer feedback scores.

Regularly review performance data to identify trends and areas for improvement.

7.

Continuous Learning and Development

Engage in ongoing training and development programs to enhance sales techniques, product knowledge, and customer service skills.

Stay informed about industry trends and best practices in education sales and marketing.

8.

Compliance and Ethical Standards

Adhere strictly to the university's policies, procedures, and ethical standards, including data protection regulations and confidentiality agreements.

Ensure all communications and dealings with customers are conducted in an ethical and legally compliant manner.

9.

Recognition and Rewards

Participate in a structured recognition program that rewards outstanding performance and contributions to team goals.

10.

Career Development Pathways

Take advantage of career development opportunities for advancement within the company, including leadership roles and inter-departmental transfers.

11.

Team Collaboration and Support

Actively participate in team collaboration sessions to share insights, solve challenges, and support peer learning.

12.

Wellness Initiatives

Engage in company-provided wellness programs aimed at improving mental and physical health, recognizing the high-stress nature of sales roles.

Qualification Criteria for Admission Counselors

Educational Requirements:

Bachelor's degree in Business Administration, Education, or a closely related field. This educational background provides a foundational understanding of business and educational principles crucial for this role.

Experience:

Prior experience in admissions, student services, or a customer-focused role is highly preferred. This experience ensures familiarity with typical procedures and challenges in educational settings.

Skills and Abilities:

Strong Organizational Skills:

Ability to manage multiple tasks efficiently with high attention to detail. This is crucial for maintaining accurate records and managing a large volume of student interactions.

Exceptional Communication and Interpersonal Skills:

Must possess the ability to communicate clearly and persuasively, both verbally and in writing, to effectively engage potential students and their families.

Admissions Knowledge:

Understanding of the admissions processes and requirements, including knowledge of educational regulations and standards.

Technical Proficiency:

Skilled in using Microsoft Office suite and CRM software for database management. This competency is essential for maintaining accurate and accessible student records.

Customer Service Orientation:

A strong commitment to providing exceptional service, demonstrating empathy, patience, and a positive attitude in all interactions with students and families.

Team Collaboration:

Ability to work effectively both independently and as part of a team in a dynamic and fast-paced environment. This includes the capacity to collaborate with other departments and contribute to team goals.

Desirable Attributes:

Problem-Solving Skills:

Aptitude for identifying issues and generating solutions in a timely and effective manner.

Adaptability:

Capable of adjusting to new challenges and changes in a fast-evolving educational landscape.

Interested candidates can share cv recruiter@lakheraglobalservices.com or contact us
98882 55570

Thanks & Regards
Siya Thakur

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

Day shift Morning shift
Work Location: In person