Granny Nanny Elder Care & Home Nursing is seeking a compassionate and professional Customer Care Executive to join our team. As the first point of contact for families seeking elder care solutions, you'll play a vital role in connecting seniors with quality home nursing services.
Key Responsibilities:
Handle inbound and outbound calls from clients and families seeking elder care services
Provide detailed information about our home nursing services, care packages, and pricing
Understand client requirements and recommend appropriate care solutions
Schedule appointments for home assessments and consultations
Maintain accurate records of customer interactions in our CRM system
Follow up with potential clients and convert inquiries into service bookings
Address customer concerns and complaints with empathy and professionalism
Coordinate with nursing staff and caregivers to ensure seamless service delivery
Process service requests and maintain client documentation
Build strong relationships with clients and their families
Required Skills & Qualifications:
Excellent communication skills in Tamil, English (other language prefered)
Previous experience in customer service or healthcare industry (preferred)
Compassionate and patient approach when dealing with elderly clients and families
Strong phone etiquette and active listening skills
Basic computer knowledge (MS Office)
Ability to handle sensitive situations with professionalism
Good organizational and multitasking abilities
Job Types: Full-time, Permanent, Fresher
Pay: ?8,290.25 - ?12,000.00 per month
Work Location: In person
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