Job Description

We are looking for a dynamic, enthusiastic, and self-motivated

Fresher Chat Support Representative

to join our customer service team. As a

Chat Support Representative

, you will be responsible for assisting customers via live chat, answering queries, resolving issues, and providing outstanding support to ensure a positive customer experience.

No prior experience is required, but candidates should possess a strong willingness to learn, great communication skills, and a passion for helping others.

Key Responsibilities:

Respond promptly to customer inquiries and support requests via live chat. Provide clear, accurate, and helpful solutions to customer queries related to our products/services. Maintain a professional and positive tone in all customer interactions. Troubleshoot and resolve customer issues related to orders, accounts, technical concerns, etc. Document all customer interactions and follow-up as needed. Work with other departments (e.g., technical support, billing) to resolve customer issues. Meet or exceed performance goals, including response time, resolution time, and customer satisfaction. Continuously improve product knowledge to assist customers more effectively. Provide feedback on recurring issues or suggestions for improving customer support processes.
Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

English (Required)
Work Location: In person