Job Description

We are looking for enthusiastic and customer-focused Fresher Chat Support Executives to join our team in Kolkata. The role involves assisting customers via live chat, resolving their queries, and ensuring a positive customer experience. This is an excellent opportunity for fresh graduates or entry-level candidates looking to build a career in customer service.

Key Responsibilities:

Handle customer queries through live chat support in a professional and timely manner.

Provide accurate information regarding products, services, and company policies.

Assist in troubleshooting basic issues and escalate complex concerns to senior teams when required.

Maintain records of customer interactions and update CRM systems.

Ensure customer satisfaction by delivering high-quality service.

Meet daily/weekly targets related to response time, resolution, and customer feedback.

Requirements:

Fresher or up to 1 year of experience in customer service (preferred but not mandatory).

Strong written communication skills in English (knowledge of Hindi/Bengali will be an advantage).

Basic computer proficiency and typing speed.

Ability to work in shifts (if required).

Positive attitude, patience, and good problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

English (Required)
Work Location: In person