Job Description

Location: Remote Type: Full-Time Schedule: Monday to Friday




We are seeking a highly motivated and customer-focused Fluent French Customer Service Representative to join our team. As a member of our Customer Support team, you will be responsible for providing exceptional service to our French-speaking customers through both email and phone communication channels. Your primary goal will be to assist customers in resolving inquiries, providing product information, and ensuring a positive customer experience. This is a remote position with a night shift schedule (10:00 PM \xe2\x80\x93 6:00 AM EST) from Monday to Friday.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries and issues via email and phone, using your fluent French language skills.
• Address customer concerns and questions regarding products, services, orders, and account information.
• Provide accurate and relevant information to customers, ensuring they have a clear understanding of their inquiries.
• Effectively troubleshoot and resolve customer problems by collaborating with internal teams and resources.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
• Follow established procedures for handling different types of customer interactions, adhering to company policies and guidelines.
• Upsell and cross-sell products and services where applicable, aiming to enhance the customer\xe2\x80\x99s experience.
• Collaborate with team members to continuously improve customer support processes and contribute to the development of best practices.
• Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate and informed assistance to customers.

Qualifications:

• Fluency in both written and spoken French and English is essential.
• Proven customer service experience with a background in resolving customer issues effectively.
• Strong communication skills, both verbal and written, with the ability to explain complex information in a clear and concise manner.
• Excellent problem-solving abilities and the capacity to remain calm and professional under pressure.
• Familiarity with CRM software and ticketing systems is a plus.
• Ability to work independently in a remote setting while maintaining a high level of productivity and accountability.
• Flexibility to work the specified night shift (10:00 PM \xe2\x80\x93 6:00 AM EST) from Monday to Friday.
• Strong organizational skills with attention to detail and accuracy.
• Prior experience in a customer service role is mandatory.

Additional Information:

• Location: Remote (Applicants must have a suitable remote working environment.)
• Resources: Candidate Must have a personal Laptop, Broadband connection, and Headset.
• Shift: Night shift, 10:00 PM \xe2\x80\x93 6:00 AM EST, Monday to Friday.
• Notice Period: Immediate availability preferred.
• This position may involve occasional weekend or holiday shifts, as required.

If you are a dedicated and enthusiastic individual with a passion for providing exceptional customer service and have the required language skills, we encourage you to apply for this position. Join our team and play a vital role in ensuring our customers have a positive experience with our products and services.

NOTE!

ARDEM will never ask for any personal information or banking information during the hiring process for any data entry/processing type of work. If you are contacted by any party claiming to represent ARDEM Incorporated offering work from home jobs \xe2\x80\x93 this is fraud. Please disregard and refer to ARDEM\xe2\x80\x99s Careers page for all open job positions. We apologize for any inconvenience caused by such acts.