Job Description

Key Responsibilities

1. Operations & Coordination

Manage booking, scheduling, and execution of

sea and air shipments

. Coordinate with shipping lines, airlines, co-loaders, consolidators, and overseas agents. Track cargo status, monitor transit times, and proactively resolve exceptions/delays. Arrange inland transportation and ensure timely pickup/delivery.

2. Documentation & Compliance

Prepare and verify

Bill of Lading, Air Waybill, commercial invoices, packing lists, COO, etc.

Ensure compliance with

Incoterms, international trade regulations, and customs procedures

. Liaise with customs brokers and port/airport authorities for smooth clearance. Maintain accurate shipment records and filing systems.

3. Customer Service

Serve as the key contact for clients regarding shipment updates and inquiries. Provide timely shipment visibility, tracking reports, and status notifications. Resolve customer issues with a problem-solving, customer-first approach.

4. Pricing & Cost Control

Obtain and negotiate freight rates from carriers, airlines, and agents. Prepare and share quotations with clients in line with company pricing policies. Verify vendor invoices and coordinate with the finance team for billing and collections.

5. Reporting & Continuous Improvement

Prepare MIS reports, shipment KPIs, and cost analyses. Suggest process improvements to reduce lead times and optimize costs. Stay updated on industry developments, trade regulations, and freight forwarding trends.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person