Job Description

Position Summary

We are looking for a dynamic and results-driven

Freight Forwarding & Customs Clearance Sales Specialist

to join our team. The selected candidate will be the

primary point of contact for customers

, responsible for driving sales, securing freight business, and ensuring smooth coordination with our

Pricing, Operations, Customer Service (CS), and Documentation (Docs) department

.

This role requires a strong balance of

sales acumen, client relationship management, and operational understanding

. While the Pricing Team will negotiate and obtain freight rates directly from shipping lines, this role will focus on

selling freight solutions to customers

, ensuring competitive offerings, and coordinating the end-to-end shipment cycle.

Key Responsibilities Sales & Business Development

? Generate and convert leads for sea and air freight into confirmed business.

? Proactively engage new and existing customers to promote services and close sales.

? Identify prospective clients, develop accounts, and achieve sales and revenue targets.

? Build and maintain a database of customers and cargo profiles to support sales strategy.

? Conduct client visits, presentations, and negotiations with exporters of various commodities.

Customer Relationship Management

? Act as the

main customer-facing representative

, ensuring end-to-end support.

? Deliver a complete logistics solution (freight + operational support).

? Resolve customer queries promptly and ensure service satisfaction.

? Drive customer retention by identifying repeat and cross-selling opportunities.

? Monitor payment status and coordinate with the Accounts department for timely collections.

Pricing Coordination

? Gather shipment requirements and prepare requests for the pricing department

.

? Collaborate with the

Pricing Department

to secure competitive and timely freight quotations.

? Present rates and solutions to customers, ensuring transparency and clarity.

? Follow up on all quotations to convert into confirmed bookings.

Operations, CS & Documentation Coordination

? Liaise between customers and internal

Operations, CS, and Documentation teams

to ensure smooth execution of shipments.

? Track cargo movement (LCL/FCL, Airfreight) and update customers proactively.

? Work closely with overseas agents, carriers, and local partners to ensure timely booking confirmations and container arrangements.

? Support claims, rebates, or special approvals by liaising with customs and other agencies.

Accounts Coordination

? Coordinate precise billing details with Accounts & Finance for accurate and on-time invoicing.

? Coordinate with the Accounts department and follow up with clients on pending payments, ensuring smooth and timely recovery.

Qualifications & Skills

? Bachelor's degree required; Master's degree in logistics, supply chain, or international trade is a plus.

? 4 - 6 years of relevant experience in

sales, pricing coordination, or business development

within shipping, freight forwarding, or logistics.

? Strong knowledge of

import/export operations (Sea & Air Freight)

.

? Excellent communication, negotiation, and interpersonal skills.

? Proficiency in

Google Workspace, MS Office, and ERP/CRM systems

.

? Ability to multitask across

sales, pricing coordination, and operational follow-ups

.

? Proven track record of meeting sales targets and handling client relationships.

Job Type: Full-time

Pay: Up to ₹800,000.00 per year

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person