Job Description

We are seeking a results-oriented and dynamic Freight Broker to join our logistics team. The ideal candidate will have exceptional communication skills, a keen ability to drive business development, and strong operational coordination expertise. In this role, you will manage freight operations, resolve customer issues, and proactively grow the company's customer base while ensuring cost-effective logistics operations.

Key Responsibilities/Areas of Influence:

Customer and Driver Coordination:

Manage the coordination of product deliveries by acting as a liaison between customers, warehouses, drivers, and clients. Effectively schedule and ensure timely service while handling rescheduling or order cancellations as needed.

Issue Management and Escalation:

Serve as the first point of contact for customers and drivers. Address and resolve on-road issues, delivery complaints, and concerns professionally, escalating to supervisors when required.

Documentation and Compliance:

Ensure the accurate filing of client paperwork and driver credentials. Maintain compliance with USA-based transportation industry regulations, including OTR and drayage load operations.

Invoicing and Billing:

Coordinate with project and production teams to ensure timely issuance of invoices for completed projects. Check transporter bills and quotations, negotiate pricing, and ensure all cost targets are met.

Communication and Updates:

Provide dispatch details to clients, service engineers, and marketing teams via email or phone. Keep all stakeholders informed regarding delivery status and operational updates.

Logistics Cost Optimization:

Achieve planned targets for logistics costs and work towards optimizing transportation expenditures without compromising service quality.

Business Development and Market Expansion:

Actively identify, approach, and onboard new customers and opportunities. Build and maintain relationships with shippers, carriers, and logistics partners to expand the company's network. Stay updated on freight market trends and seize opportunities to maximize profitability.

Qualifications:

Experience:

Proven experience as a Freight Broker or in a similar logistics role in the USA-based transportation industry.

Knowledge Base:

Strong understanding of freight brokerage operations, OTR and drayage loads, market trends, and transportation regulations.

Skills:

Excellent negotiation, communication, and relationship-building skills. Ability to thrive in a fast-paced environment and effectively multitask. Proficiency in freight management systems (TMS), Google Workspace, and Microsoft Office Suite.

Personal Attributes:

Self-motivated, goal-oriented, and capable of working independently.

Shelja Rajput

HR Executive

734 088 5700

hr@requisitetech.com

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?45,000.00 per month

Schedule:

Monday to Friday Night shift
Education:

Bachelor's (Required)
Experience:

Freight: 1 year (Required)
Language:

English (Required)
Work Location: In person