Trainer Profile - Soft Skills Trainer for Customer Attendants Training (IOCL/HPCL/BPCL)
Position:
Customer Attendant trainer for IOCL/HPCL/BPCL
Age Range:
20 - 50 years
Location of Work:
Silchar, (extensive travel required)
Role Overview
We are looking for dynamic and experienced trainers to deliver impactful behavioral and sales-oriented training for Customer Service Attendants (CSAs) at retail outlets of IndianOil, HPCL, and BPCL. The role involves equipping attendants with essential soft skills, promoting premium product sales, and reinforcing workplace safety practices in line with oil industry standards.
Key Responsibilities
Conduct engaging training sessions for CSAs at petrol pumps across North East India & Odisha.
Deliver modules on
behavioral soft skills, customer service excellence, sales promotion, and safety measures
.
Use effective training techniques, including
PowerPoint presentations, group discussions, and role plays
, to ensure learning transfer.
Promote adoption of digital tools including
IOCL Sampark App
and other internal platforms.
Ensure training is delivered in
local language(s)
with complete fluency (read, write, speak).
Travel extensively to cover multiple retail outlet locations as scheduled.
Qualifications & Experience
Graduate in any discipline (mandatory).
3 - 5 years' experience
as a trainer, preferably in
IOCL/HPCL/BPCL or other oil & energy sector organizations
.
Proven expertise in
soft skills development, sales promotion techniques, and safety awareness training
.
Skills & Competencies
Strong communication, facilitation, and interpersonal skills.
Excellent command of
local language(s)
of the North East region (essential).
Proficiency in
MS Office (PowerPoint, Excel)
and training applications.
Ability to connect with participants and drive behavioral change.
High energy, adaptability, and willingness to travel extensively.
Remuneration
Attractive compensation package based on experience and suitability. Final remuneration will be decided after screening and evaluation.