Job Description

Associate Director Collection

Are you excited to work as Collections head who is responsible of ensuring that debt which is owed to a company is paid as quickly as possible. Does working on investigation of credit risk in consumers and Suppliers excites you ?

If yes, then this is the right role for you.

Get To Know Us First!

- Freecharge a subsidiary of Axis Bank Limited founded in 2010, is a Fin-Tech organization revolutionizing Financial Products through technology.

- At our core, we're a creative company. Ideas and pixels are where we live and we love Building magical products that make our users feel 'wow'. At Freecharge, you'll have the Chance to do the best work of your life. We're on a journey to build something new, something different and something innovative & that requires passion to build such incredible products.

- Come join us and shape the future of Fin-Tech. About Role!

- We are looking for a passionate Collection Head to join our Collection team who has Experience in unsecured loans.

Role Title: Associate Director - Collection

Location: Gurugram

- Responsible for the development and implementation of the Collection department policies, internal process functionality, and strategic plans.

- Provide leadership and direction to the Collection Supervisors(s), Team Leads and associates/representatives to facilitate collections and mitigate future ageing delinquency accounts.

- Proactively monitor collection activities and develop plans/solutions and processes to reduce late balances.

- Assess, monitor and analyze department results.

- Identify non-payment trends, report on A/R risk, lower customer attrition, denials and decrease write-offs.

- Ability to develop and manage relationships and lead cross-functional teams within the Revenue Cycle as well as work with all departments to build and drive organizational strategies

- Review current processes and workflows and make recommendations for changes for more efficient and productive results as well as assuring proper division of duties for internal control purposes.

- Manage corporate consolidation of global accounts receivable activities, coordinate with finance department peers and managers to manage collection activities with teams based domestically and abroad.

- Work with Controller to resolve outstanding claims and discrepancies on a routine basis.

- Manage the collection process, working collaboratively with Customer Care and all departments in achieving goals through personal attention to collection activity.

- Manage the invoicing process and past due notice process for timeliness and accuracy.

- Establish work standards, develop objectives and design/maintain effective work-flows and operating

Desired candidate Profile

- 10-14 years' experience in Collections preferably in NBFCs/BFSI.

- Sufficient hands on work experience with min. 7 years and above in financial industry. Should have mandatory experience in collections.

- Must have managed the team. Must have set processes and policies related to Collections.

- Exceptional command of verbal and written communication skills

- MIS/ Analytical skills ; must be able to work on dashboards, reports, etc.

- Strong interpersonal/conflict management/ negotiation and feedback providing skills