Job Description

Role Title:

Associate/ Senior Process Associate (Operations)

Location:

Mumbai

Experience required:

1 - 8 years of relevant work experience in an International BPS Operations.

Experience in Cards dispute management operations. Chargebacks

Fraud/ Non-fraud Dispute Management (Credit/ Debit cards)

Visa/ Mastercard etc Graduate/ Postgraduate in any discipline.

Good verbal and written communication.

Good interpersonal skills.

Key Responsibilities:

Investigate Suspicious Transactions

Examine transactions flagged as suspicious, typically for a credit card-issuing bank or an investigative agency.

Assess Potentially Fraudulent Charges

Review charges that may be fraudulent and contact clients to gather additional information.

Handle Customer Disputes

As a Card Fraud/Dispute Claims Analyst, investigate customer disputes and resolve contested transactions, including raising chargeback requests with merchants.

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Process Expert

Job Id

386359

Desired Skills

Customer Service | Payment Cards
Desired Candidate Profile

Qualifications

: BACHELOR OF ARTS