Job Description

About LUMEN Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen\'s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. Experience Required- 3-9 years. Location- Bangalore Essential Skills Telephony Denial of Service, attacks (TDoS), Fraud Management, real time incident management, UNICall functions, disaster preparedness This customer facing position is part of the mandated 7x24x365 Fraud Center. This position monitors, detects, and investigates fraudulent activity on the Lumen network using various systems and tools. Conducts in-depth fraud investigations and calling pattern analysis to protect Lumen revenue. Performs root-cause analysis, risk assessment, identifies fraud patterns, and takes corrective action to limit exposure to international or domestic fraud and/or abuse impacting customers or Lumen network. Position performs critical duties associated with mitigating real-time incidents related to illegal robocall/callerID fraud schemes, call annoyance, Telephony Denial of Service attacks (TDoS), or emergency call search events. Position also performs critical duties associated with real time incident management of UNICall functions (Safety and environmental, corporate security emergency calls, Cyber incident response team, bomb threats, theft and vandalism, and disaster preparedness) Qualifications Associate degree or equivalent required and 2 years of Telecom or Fraud related field. Must have the ability to debrief customers and choose a course of action based on investigative results. Must have strong analytical and problem-solving skills. Must have excellent verbal and written communication skills. Must be flexible and able to quickly adapt to changes and prioritize tasks/responsibilities. Strong PC skills with Microsoft Office suite of products-MS Word, Excel, Access, Outlook. Success in this position requires the ability to manage multiple responsibilities efficiently, proficiency with a wide array of systems and applications, the ability to be analytical and decisive while understanding the impact decisions have to a customer, a victim and to the corporation.

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