Job Description

Job description:

The Franchise Relationship Manager is responsible for building and maintaining strong

relationships with franchise partners to ensure their success and adherence to brand standards.

This role acts as a critical liaison between franchisees and the corporate office, providing

strategic, operational, and communication support to drive business growth and maintain

operational excellence.

Job responsibilities:

? Develop and nurture long-term relationships with franchise partners to maximize

engagement and collaboration.

? Provide ongoing operational support and guidance to franchisees, addressing day-to-day queries and challenges.

? Ensure franchise compliance with company policies, branding, and operational

standards.

? Monitor franchise performance through regular reviews, data analysis, and site visits.

? Collaborate with franchisees to develop effective business strategies and tailored action

plans.

? Facilitate communication between franchisees and internal teams, ensuring clarity and

timely resolution of issues.

? Support new franchise onboarding, training programmes, and launch events.

? Identify opportunities for business expansion and assist the sales team with franchise

recruitment efforts.

? Manage conflict resolution and proactively address concerns raised by franchise

partners.

? Prepare reports and presentations for senior management on franchise health and

market insights.

? Travel frequently to franchise locations to maintain strong onsite relationships and

conduct evaluations.

Requirements:

? Bachelor's degree in Business, Marketing, or a related discipline.

? 3-5 years of experience in franchise management, relationship management, or a similar

role.

? Proven track record of effectively managing franchise or partner relationships.

? Strong understanding of franchise operations, compliance requirements, and business

development.

Key Skills:

? Excellent interpersonal, communication, and negotiation skills.

? Strong analytical capabilities with attention to detail. Problem-solving mindset and conflict management expertise.

? Ability to work independently and travel regularly.

? Proficient in CRM software and MS Office.

? Customer-focused with a proactive and collaborative approach.

Job Type: Full-time

Pay: ₹50,000.00 - ₹90,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person