Job Description

Job Title:

Operations Executive - FOCO Outlets

Location:

Surat

Department:

Franchise Operations

Reports To:

Operations Manager / Franchise Head

Role Overview:

The Operations Executive (FOCO) will support the Operations Manager in overseeing day-to-day functioning of franchise-owned company-operated outlets. The role focuses on ensuring seamless store operations, maintaining SOP compliance, driving sales and profitability, ensuring customer satisfaction, managing manpower, and strengthening franchise relations.

Key Responsibilities:

Outlet Operations Management

Support smooth daily operations of all FOCO outlets. Ensure adherence to company SOPs, hygiene, safety, and quality standards. Monitor stock levels, wastage, and consumption reports to control costs.

Sales & Revenue Growth

Track and analyze outlet sales performance against targets. Support marketing initiatives, events, and promotions execution at outlets. Drive upselling/cross-selling programs and customer engagement activities.

Franchise & Stakeholder Coordination

Act as a bridge between the company and FOCO partners for operational matters. Provide operational support to Franchise Owners and resolve escalation issues. Share regular MIS and performance reports with management.

Manpower & Training

Assist in recruitment, onboarding, and training of outlet staff. Ensure staff adherence to grooming, service, and behavior standards. Plan shifts, manage attendance, and support employee engagement at outlets.

Process Improvement & Compliance

Audit outlets for operational compliance and suggest improvements. Support implementation of new initiatives, menu launches, or technology updates. Monitor and escalate maintenance, AMC, or vendor support issues.

Key Skills & Competencies:

Strong knowledge of QSR/F&B retail operations. Excellent people management and team leadership skills. Analytical ability for sales and operational data. Customer-first approach with conflict-resolution ability. Good communication and stakeholder management (franchise & internal). Proficiency in MS Office (Excel/Reports) and POS systems.

Qualifications & Experience:

Graduate in Hospitality/Retail/Business Management (MBA preferred). 3-5 years of experience in F&B/QSR/Retail operations, franchise experience preferred. Exposure to multi-outlet management will be an added advantage.

Career Growth:

This role acts as a grooming platform to become a full

Operations Manager

handling larger regions and more outlets.

Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time
Work Location: In person