Job Description

We are looking forward to hiring the following position:

Franchisee Manager for Otomatiks as early as possible

Key Responsibilities:
1.

Franchisee Onboarding Support

Coordinate with internal departments to ensure seamless onboarding for newly signed franchise partners.*
Assist in infrastructure setup, team induction, and process familiarization.*
Provide initial training on curriculum delivery and operational systems.*

2.

Franchisee Relationship Management

Act as the single point of contact for all existing franchisees regarding day-to-day operations.*
Conduct regular check-ins (virtual/in-person) to understand support needs, challenges, and opportunities.*
Foster strong relationships to encourage proactive engagement and brand alignment.*

3.

Operational Support & Performance Monitoring

Monitor academic delivery, student engagement, and adherence to Otomatiks' operational protocols.*
Ensure that franchisees maintain required standards in branding, service delivery, and customer experience.*
Identify performance gaps and implement improvement plans with the support of training and tech teams.*

4.

Training & Curriculum Implementation

Organize regular training sessions for franchisee educators and coordinators.*
Keep franchisees updated with new curriculum modules, teaching methodologies, and educational tools.*
Ensure timely feedback collection from franchisees for continuous improvement.*

5.

Compliance & Quality Assurance

Conduct periodic audits (onsite/remote) to check brand compliance in infrastructure, delivery, and marketing.*
Ensure documentation, reporting, and SOPs are followed consistently by all franchise partners.*
Support the resolution of franchisee queries or grievances within defined timelines.*

6.

Reporting & Communication

Maintain updated records on franchisee performance, feedback, and escalations.*
Submit weekly/monthly reports to senior management on franchisee status, activities, and risk areas.*
Collaborate with other departments like Marketing, Training, and Tech Support for franchisee enablement.*

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Leave encashment Paid time off
Schedule:

Day shift Monday to Friday Morning shift
Supplemental Pay:

Performance bonus
Work Location: In person