Job Description

Job Overview:

The Franchisee Coordinator will be responsible for overseeing and assisting in the

operations, communication, and compliance of franchise locations. This position requires

strong organizational, communication, and problem-solving skills, with a focus on

maintaining consistent service standards and enhancing franchisee satisfaction.

Key Responsibilities:

Franchisee Support:

Serve as the primary point of contact for franchisees, addressing

inquiries, providing assistance, and offering ongoing support to help them meet operational,

marketing, and financial objectives.

Operational Assistance

: Support franchisees in implementing standard operating

procedures, ensuring brand consistency, and troubleshooting operational challenges.

Training & On boarding

: Coordinate and assist in the training and on boarding of new

franchisees, ensuring they understand the brand's values, operational standards, and key

business processes.

Compliance Monitoring

: Ensure franchisees adhere to company policies, procedures, and

quality standards. Conduct periodic audits to assess compliance and provide

recommendations for improvement.

Communication

: Facilitate clear and effective communication between the corporate team

and franchisees, ensuring updates, changes, and new initiatives are communicated

effectively.

Performance Tracking & Reporting:

Monitor the performance of franchise locations,

including sales, customer satisfaction, and operational efficiency. Provide regular reports to

senior management and franchisees on performance metrics.

Problem Resolution:

Address any issues or challenges faced by franchisees and work to

resolve them promptly, ensuring minimal disruption to operations and customer service.

Marketing Support

: Assist franchisees in executing national and local marketing campaigns.

Provide guidance on marketing strategies, promotional activities, and social media

engagement to drive foot traffic and sales.

Franchisee Relationship Management

: Build strong, professional relationships with

franchisees to foster trust, open communication, and long-term collaboration.

Franchise Growth:

Support the franchise expansion strategy by assisting in the recruitment

and on boarding of new franchisees, franchise retention.

Continuous Improvement:

Collect feedback from franchisees on operational and service-

related issues and collaborate with corporate teams to implement improvements and best

practices.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

How much experience do you have in Customer Handling and Sucesss
Experience:

Franchise Coordination: 1 year (Required)
Work Location: In person