Job Description

Office Location:

Indiranagar, Bengaluru

Experience Required: 4-8 Years

Max Notice Period: 30 Days

Outstation Candidates Allowed

Role & Responsibilities:

At Zenskar, we've proven product-market fit and are scaling fast. We're now building out our Customer Success & Solutions function -- and we're looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.

If you're looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you're excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we'd love to talk.

You'll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience -- from pre-sales to go-live to expansion.

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

Pre-Sales -

Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients

Pilot & Onboarding -

Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches

Post Go-Live Success -

Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues

Client Relations -

Be the voice of our clients. Maintain open communication channels with clients

Bridge to Product/Engineering -

Translate client needs into action items. Keep clients informed on project progress and anticipate any delays

Documentation -

Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support

Diverse Contributions -

To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc
Ideal Candidate

4+ years of experience

in Customer Success, Solutions Engineering, or related client-facing roles (startup/SaaS preferred). Comfortable working in

US time zones (~3:30 am IST)

to directly engage with customers. Ability to empathize deeply with customers, understand pain points, and translate them into solutions. Entrepreneurial mindset: thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction. Strong analytical and structured problem-solving skills. (Preferred)

Computer science or technical background

-- able to understand product at a granular level, with basic coding ability. (Preferred) Familiarity with

accounting, revenue recognition, billing, or finance operations

. High ownership, proactive communication, and bias for action. Collaborative, low-ego personality with a sense of humor. Not taking yourself too seriously.
Perks, Benefits and Work Culture

Variable

: Based on performance ESOPs (for full time roles) Remote (USA)

Benefits (for full-time roles):

Health insurance Generous vacation policy Learning and development budget Team events and company offsites Maternity and Paternity benefits Company Laptop Friday game nights
Job Types: Full-time, Permanent

Pay: ₹3,000,000.00 - ₹4,000,000.00 per year

Application Question(s):

Top college graduate with experience as Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ EX-Customer Success profile Mandatory (Experience 1): Must have minimum 4+ years of experience in any of role (Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ Ex-Customer success) profile Mandatory (Experience 2): Must have strategic thinking and good communication skills Mandatory (Experience 3): Must have worked in startup or operator-style environments -- demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams Mandatory (Graduation): Only IIT candidates from these IIT only (Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati) Mandatory (Graduation year): 2016 onwards Preferred (Implementation): Experience in software/tech/Solution implementation for B2B SaaS Note: This is not a leadership role currently but will become with time Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market? Which college you did your under graduation(UG)? Its a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
Work Location: In person