Job Description

About the Company:

Scouto is redefining recruitment with anautonomous AI recruiterthat can source, outreach, video screen, rank, and schedule candidates -- all without human intervention. Our goal is simple:make hiring instant, effortless, and AI-powered. We're a fast-growing startup backed by strong traction and a powerful AI core. If you're excited about operating at the intersection of AI, automation, product, and growth, we want to hear from you.

### About the role:

We're looking for a Founder‘s Office Associatewho will wear multiple hats across:

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AI-driven operations & automation

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Customer support & success

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Sales support, demos, and upsell strategy

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Product insights & feedback loops

This is across-functional, dynamic role for someone who thrives in ambiguity, enjoys building things from scratch, and loves playing with AI tools to solve real-world problems.

### Responsibilities:

#### Operations & Automation (~40%)

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Identify repetitive processes across customer support, internal ops, and sales -- andautomate them using AI tools, APIs, and no-code platforms.

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Build, manage, or integrate tools that streamline operations (think Zapier, GPT APIs, LangChain).

#### Customer Success & Support (~20%)

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Engage with customers toresolve support tickets, guide onboarding, and ensure continued satisfaction.

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Act as atechnical liaisonbetween customers and engineering.

#### Product Feedback & Growth (~20%)

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Channel customer feedback into actionable product improvements.

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Collaborate with product and engineering teams toprototype new features or solutions.

#### Sales & Upsell (~20%)

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Assist the founder and sales team insales calls, demos, and technical discussions.

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Identifyupsell opportunitiesand help execute expansion strategies.

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Contribute toimproving the sales process with AI and automation.

## Prerequisites:

- Native Operator: Familiarity with LLMs, prompt engineering, and no-code AI tools.

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Sales & Growth Orientation: Comfortable with pitching, customer demos, and understanding revenue growth levers.

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Technical Comfort: Can work with APIs, automation platforms (Zapier, Make, Retool), and basic scripting is a plus.

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Customer-First Thinking: Deep empathy for customers and a strong problem-solving mindset.

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Startup Hustler: You're proactive, self-directed, and thrive in an ambiguous, fast-moving environment.

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Bonus:Previous experience in SaaS, AI startups, customer success, sales engineering, or product ops.

### Nice to Have

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Prior experience in SaaS, AI startups, customer success, sales engineering or product operations.

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Active contributor to AI communities (X/Twitter, Discord, blogs).

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Familiarity with building and automating internal processes beyond the basics.

## Why Join Us

- Be part of afounding team shaping the future of AI in hiring.

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Work directly with the founder and core team -- massive exposure.

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Opportunity togrow into a leadership rolein success, growth, or operations.

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Competitive compensation, flexible work setup, and a chance to shape your own role.

Job Type: Full-time

Pay: ?600,000.00 - ?1,500,000.00 per year

Work Location: In person

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