Job Description

Founders' Office Associate (CX o PMO o Executive Presentations)

Location:

Delhi NCR (In-office / Hybrid)

Reporting To:

Head - Customer Experience (CX)

Experience:

0-2 years (high-potential freshers with strong execution & deck skills encouraged)

Employment Type:

Full-time

Role Overview

We are hiring a

Founders' Office Associate

to work closely with the Head of CX and senior leadership on high-impact customer experience and operational initiatives at

UniLiv

.

This is a

high-ownership, execution-first role

for someone who can independently run program governance (PMO), build leadership-ready presentations, and drive

closure--not coordination

--across teams.

If you think in structure, write with precision, track relentlessly, and take pride in finishing what you start, this role is built for you.

Key Focus Areas

Founders' Office | PMO | CX Operations | Executive Presentations | Governance | Metrics | Stakeholder Management | Execution & Closure

Core Responsibilities1) Program Management / PMO (Execution + Closure)

Run weekly governance for priority CX and operations initiatives (trackers, owners, timelines, dependencies, risks). Drive structured follow-ups and closure across cross-functional teams (Operations, Support, Tech, Housekeeping, Security, F&B). Maintain decision logs, MoMs, action trackers, and escalation notes. Proactively flag risks, bottlenecks, and slippages with clear leadership updates. Ensure on-time delivery with defined accountability and measurable outcomes.

2) Executive Presentations & Strategic Storytelling

Create leadership-ready decks for: CX performance reviews Monthly Business Reviews (MBRs) Program updates Partner and internal proposals Convert raw, unstructured inputs into sharp narratives:

Problem ? Insight ? Recommendation ? Execution Plan ? Impact

Maintain high slide hygiene: clarity, structure, data storytelling, and crisp language. Build and manage a centralized deck library (templates, standard slides, metric formats).

3) CX Analytics & Governance

Track and report key CX metrics including TAT, backlog, reopen rate, ratings, SLA adherence, and resolution quality. Build dashboards and trackers using Google Sheets / Excel. Identify trends, conduct root-cause analysis (RCA), and support corrective actions. Enable data-backed CX decision-making for senior leadership.

4) Process & Documentation (SOP-First Approach)

Create and update SOPs, checklists, audit formats, and rollout plans. Maintain single-source-of-truth documentation for ongoing programs. Ensure process consistency and governance discipline across teams.

What Success Looks Like

30 Days

Own trackers and reporting cadence. Deliver 2-3 well-structured, leadership-quality decks.

60 Days

Independently run weekly governance forums. Reduce follow-up loops and improve closure speed.

90 Days

Lead 1-2 strategic CX programs end-to-end. Demonstrate measurable improvement in SLAs and quality metrics.

Must-Have Skills

High ownership with a strong bias for action (no reminders needed). Structured thinking and sharp written communication. Advanced Google Slides / PowerPoint and Google Sheets / Excel (

non-negotiable

). Comfort working with senior leadership and cross-functional stakeholders. Strong attention to detail: accuracy, timelines, formatting, and tracking discipline.

Good to Have

Experience with Notion, Airtable, Asana, or similar tools. Basic data visualization and dashboarding skills. Prior exposure to CX, operations, or program management roles.

How to Apply

Please share:

Updated resume A short note on why you are interested in the Founders' Office role Optional: work samples (decks, trackers, dashboards)

Email:

utkarsh@uniliv.in/manleen@uniliv.in/satyam@uniliv.in

Subject:

Application -- Founders' Office Associate (Delhi NCR) -- [Your Name]

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Application Question(s):

What is your current CTC in Lacs per annum? What is your expected CTC in Lacs per annum? How many years of experience do you have in Founders Office? What is your notice period? Can you build leadership-ready decks (CX reviews, MBRs, program updates) from raw inputs? Do you ensure slide hygiene clarity, alignment, data accuracy, and crisp writing without supervision? Can you take accountability for outcomes, not just coordination or reporting? Have you independently managed trackers, timelines, and action items for ongoing programs or projects?
Work Location: In person