Job Description

Job Summary: This position is responsible for completing FMLA/Disability forms in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. Applicants should have familiarity with medical terminology and medical office processes and procedures. Experience with FMLA/Disability forms is required. The candidate will also demonstrate that they are culturally aligned with Sharecare, by displaying and working within the values of Servant Leadership, Family, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.
Essential Job Functions:

• Process FMLA/Short Term Disability paperwork.
• Communicate with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient centered attitude.
• Process medical record requests for clients, with proper adherence to HIPAA and HITECH compliance training and laws.
• Complete FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice.
• Answer incoming calls, assisting multiple lines & capturing call data on Excel tracking log; provide excellent customer service by being attentive and respectful.
• Validate and process all incoming requests for PHI.
• Ensure patient's disability forms are completed after payment within 5-7 days (turnaround).
• Pull patients forms and PHI requests on a daily basis for invoicing and loaded into RMS.
• Establish and Maintain professional relationships with all account clients.
• Monitor all EMR accounts to ensure that all requests are received and processed within required time frame.
• Verify patient information using key identifiers.
• Conduct quality screenings on incoming PHI to protect patient data.
• Verify requesting party contact information including fax number or address.
• Update and maintain an Accounting of Disclosure Log for all medical records released.
• Provide attention and care to patients and patient representatives.

• 1 year prior experience in a medical records department or like setting
• Strong computer software experience: general working knowledge of Microsoft Word & Excel
• Excellent organizational skills a must and must be able to multi-task
• Must be able to type 50 wpm
• Must be able to use fax, copier, scanning machine
• Must be willing to learn new equipment and processes quickly
• Must be self-motivated, a team player and have proven customer satisfaction skills
• Must have excellent Communication skills

• Ability to sit or stand for long periods of time
• Physical ability to lift and carry 25 lbs. of materials
• Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items
• Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor
• Speaking and hearing ability sufficient to effectively communicate.
• Eye/hand coordination, hearing and visual acuity necessary for day to day tasks

• A high-level understanding of the organization’s information governance program and role-specific accountabilities
• A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information
• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided
• Participation in education as required for corporate compliance and role-specific functions and tasks

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes
• Comply with all regulations regarding corporate integrity and security obligations
• Report unethical, fraudulent or unlawful behavior or activity
• Maintain current and yearly HIPAA certification