Job Description

Job Summary:

We are looking for a

Data Entry Operator & Support Executive

to manage data entry tasks in the

Institution ERP

and assist students with queries related to the

mobile app

. The ideal candidate will ensure accurate data management and provide seamless support to students and institutions.

Key Responsibilities:

Institution ERP Data Entry & Management:

? Accurately input, update, and maintain institutional data in the

ERP system

.

? Manage records related to admissions, faculty, courses, fees, and attendance.

? Ensure data consistency and integrity across the system.

Student Support (Mobile App):

? Handle student queries related to the mobile app via calls, emails, and chat.

? Assist students with login issues, application status, and general troubleshooting.

? Guide students on using key features of the mobile app.

? Coordinate with the technical team to report and resolve app-related issues.

General Administrative & Technical Support:

? Maintain and update institutional documentation as per policies.

? Assist faculty and administrative staff in navigating the ERP system.

? Escalate unresolved technical issues to the IT team.

? Ensure compliance with data security and privacy guidelines.

Requirements:

?

Education:

?

Experience:

?

Skills:

? Proficiency in

institutional ERP systems

and student management tools.

? Familiarity with

mobile app support

and troubleshooting.

? Strong communication skills (English and local language preferred).

? Knowledge of

MS Office (Excel, Word, Outlook)

.

? Customer service and problem-solving skills.

Preferred Qualifications:

? Experience in

educational institutions

or

student support services

.

? Basic technical knowledge of

mobile applications

and

helpdesk support

.

? Ability to work independently and handle multiple queries efficiently.

Job Types: Full-time, Fresher

Pay: ?14,132.18 - ?20,000.00 per month

Benefits:

Cell phone reimbursement
Education:

Higher Secondary(12th Pass) (Required)
Language:

English (Required) Hindi (Required) Kannada (Required)
Location:

Kothanur, Bengaluru, Karnataka (Required)
Work Location: In person