Job Description

Job overview
Manage food and beverage operations to ensure quality service and standards while delivering a guest experience that is unique. Ensure compliance with all federal, state and local regulations concerning health, safety, or other requirements.
At voco Panchkula we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Duties and responsibilities
Financial returns:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labour costs.
• In partnership with the catering office, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for guests at a good value.
• Ensure all credit and financial transactions are handled in a secure manner.

People:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Works with Human Resources on manpower planning and hiring of right talents
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.

Guest experience:

• Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.
• Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty.
• Interact with guests to ensure expectations are being met.

Responsible business:

• Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions. Monitor local competitors and industry trends. Review and approve menu design and concepts with Executive Chef.
• Conduct proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
• Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.
• Perform other duties as assigned. May also serve as manager on duty.

Accountability
This is the top food and beverage job in a full-service hotel. Supervises a large number of team members in one or two food and beverage outlets, kitchens, and may include banquet facilities that cater to 500 people or less. May oversee one or more subordinate managers or supervisors.
Qualifications and requirements
Some college and/or advanced training in food and beverage management plus 6 years of related experience, including supervisory experience, or an equivalent combination of education and experience. Bachelor's degree / higher education qualification in Hotel Management, culinary arts, or related field preferred. Must speak local language. Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law.