Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

As a Program Manager, F&B at JLL, you will be navigating through the grueling demands of dining operations where a busy kitchen and a military unit operate similarly--both require rigor, discipline and precision for success. Like a high-ranking officer creating order and efficiency in a brigade, you'll need to foster camaraderie and teamwork to get a kitchen through the rapid-fire demands of busy operations while emphasizing the biggest success factor in the kitchen--discipline--to ensure dining establishments' strict adherence to high standards in food safety and quality. You'll be an authority like a military officer inspecting the troops as you must go above and beyond in monitoring food preparation methods, portion sizes and presentation to ensure that a dish is as it should be, or even better. This comprehensive F&B manager role requires establishing and enforcing nutritional standards for dining establishments based on accepted industry standards while reviewing and planning menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs. You will monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner while investigating and resolving complaints regarding food quality, service, or special events catering, directly contributing to JLL's mission of delivering exceptional food and beverage excellence through comprehensive operations management, vendor coordination, and service optimization that ensures superior dining experiences, regulatory compliance, and operational efficiency across diverse commercial real estate environments.

What your day-to-day will look like:

Establish and enforce nutritional standards for dining establishments based on accepted industry standards while reviewing and planning menus based on guests, nutritional value, palatability, popularity, and costs

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure acceptable preparation and presentation for comprehensive quality management

Investigate and resolve complaints regarding food quality, service, or special events catering while keeping records required by government agencies for sanitation compliance

Test cooked food by tasting and smelling to ensure palatability and flavor conformity prior to beginning of food service for quality assurance

Arrange for equipment maintenance and repairs while coordinating services such as waste removal and pest control for food preparation and service area

Establish standards for generating customer feedbacks while maintaining food and equipment inventories and keeping inventory records for comprehensive coordination

Record number, type, and cost of items sold to determine unpopular or less preferred items while reviewing work procedures and operational processes

Schedule use of facilities or catering services for events such as banquets or receptions while negotiating details of arrangements with clients for event coordination.

Required Qualifications:

In-depth understanding of F&B operations with significant and relevant experience in handling base kitchens for comprehensive dining operations management

Ability to communicate effectively both orally and in writing with skill in examining and re-engineering operations and procedures for policy formulation

Records maintenance and report generation skills with ability to supervise and train employees including organizing, prioritizing, and scheduling work assignments

Skill in use of computers and Windows-based operating environment with ability to foster cooperative work environment for comprehensive team coordination

Employee development and performance management skills with knowledge of supplies, equipment, and services ordering and inventory control capabilities

Ability to analyze event requests and assess catering product and equipment requirements while demonstrating excellent vendor management skills coordination

Understanding of nutritional standards establishment and enforcement based on industry standards while demonstrating menu planning and food utilization capabilities

Experience with food preparation methods, portion sizes, and garnishing monitoring while understanding complaints investigation and resolution for service excellence.

Preferred Qualifications:

Experience with government agencies records keeping regarding sanitation and food subsidies while understanding cooked food testing for palatability and flavor conformity

Knowledge of equipment maintenance and repairs arrangement while understanding waste removal and pest control coordination for food preparation areas

Understanding of customer feedbacks standards establishment while demonstrating food and equipment inventories maintenance and inventory records keeping

Experience with items sold recording for unpopular or less preferred items determination while understanding work procedures and operational processes review

Knowledge of facilities or catering services scheduling for events while demonstrating arrangements details negotiation with clients for comprehensive event coordination

Understanding of food production schedules and catering events review while demonstrating catering event requests processing with vendor help

Experience with systems and processes development for records establishment while understanding hygiene audits conducting internally and with external agencies

Background in cafeteria operations and client satisfaction review while demonstrating catering feedback analysis for comprehensive performance measurement coordination.

Location:

On-site



At JLL, we are collectively shaping a brighter way -- for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.



JLL is an Equal Opportunity Employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.