Job Description

Title:

Food and Beverage Controller

Department:

Finance

Reports To:

Unit Finance Controller

Effective Date:

Purpose:

Designing food and beverage control systems and procedures; planning, organizing, co-ordinating the implementation of the stipulated food and beverage control systems and procedures to optimize returns on cost in food and beverage and to achieve economy in food and beverage costs.

CONSTITUENTS

\xc2\xa7 Hotel Owners

\xc2\xa7 Employees

\xc2\xa7 Guests

\xc2\xa7 Brand Management Services

\xc2\xa7 Vendors

\xc2\xa7 CHW Accounting

\xc2\xa7 Internal and External Auditors

INDICATORS OF SUCCESS

\xc2\xa7 Achievement of financial goals and improvement over prior year performance (GOP, Rev PAR, RSI)

\xc2\xa7 Timeliness & accuracy of financial reporting

\xc2\xa7 Achievement of employee engagement survey (Kenexa) and retention goals

AREAS OF RESPONSIBILITY

• To gather, process, analyse and present relevant data on the performance of the food and beverage department with appropriate comments to the management.
• To take corrective action whenever necessary and counsel the F & B manager and the executive chef accordingly.
• To plan the \xe2\x80\x98Standards & Specifications\xe2\x80\x99 for the food and beverage merchandise in consultation with the F & B Manager, Executive Chef, Purchase Manager and the Financial Controller. Also to review the standards and specifications at regular intervals.
• To prepare monthly profit and loss statement for each F & B outlet.
• To initiate and introduce improvements in F & B controls; systems and procedures which are found necessary to ensure effective food and beverage control.
• To conduct spot checks in the receiving, stores, food production and all F & B service areas.
• To periodically review receiving procedures and routines.
• To keep strict control over liquor; consumption, ordering, spoilage as well as breakage.
• To review with the General Manager the performance of each kitchen and the food and beverage outlets.
• To adhere to strict grooming and hygiene standards.
• To co-ordinate with the Food & Beverage Manager to review reports on his department and recommend appropriate corrective action.
• To co-ordinate with the purchase manager for constant post audit of contract prices as per the bidding sheets.
• To co-ordinate with the chief accountant to review the food and beverage stores systems and procedures.
• To co-ordinate with the executive chef for the periodic F & B inventories.
• To co-ordinate with the personnel department in matters pertaining to employee discipline, recruitment, selection etc.
• To maintain liaison with excise for licensing of bars.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

\xc2\xa7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

\xc2\xa7 Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

Adheres to hotel policies and procedures:

\xc2\xa7 Attends work on time and as scheduled.

\xc2\xa7 Follows hotel grooming, hygiene and dress standards.

\xc2\xa7 Minimise safety hazards by following all safety rules and procedures.

\xc2\xa7 Refrain from personal conversations with other employees at the main entrance.

\xc2\xa7 Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

\xc2\xa7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

\xc2\xa7 Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

\xc2\xa7 At all time projects a favourable image of the Brand to the public.

REQUIREMENTS

\xc2\xa7 High School Degree required

\xc2\xa7 One year experience in similar position, preferable in a hospitality environment

\xc2\xa7 Advanced experience with Microsoft Office Suite

\xc2\xa7 Able to collaborate effectively with other hotel employees and managers to ensure teamwork

\xc2\xa7 Excellent oral and written communication skills

\xc2\xa7 Knowledge of local liquor laws and regulations

\xc2\xa7 Ability to multitask and work well under pressure

Radisson