Job Description

Supervises the operation of assigned restaurants and/or IRD
Coordinates the set-up and/or closures of restaurant and IRD in accordance with Radisson Hotel standards
Confirms daily specials and new menu additions with the Executive Chef
Oversees the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
Inspects assigned restaurants and IRD on an on-going basis and takes appropriate steps to ensure facilities meets or exceeds hotel standards at all times
Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
Properly executes check control procedures
Maintains sanitary and safe work environment for guests and employees
Provides employees with the information needed to perform their job effectively
Orients employees to the department and hotel and provides on-the-job training on job responsibilities
Prioritizes and assigns work
Provides feedback to the employee and department manager on the employee's performance of job responsibilities
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
Attends work on time and as scheduled
Follows hotel grooming and hygiene standards
Minimise safety hazards by following all safety rules and procedures
Refrain from personal conversations with other employees at the main entrance
Keeps Manager fully informed of all problems or unusual matters of significance
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Maintains a favourable working relationship with all other company employees to foster and promote a co-operative and harmonious working environment
At all times projects a favourable image of the Hotel to the public

Skills Required