Job Description

Job Summary

To take room service orders or restaurant orders from guests via phone or in-person, ensuring accurate and efficient order processing, and providing exceptional customer service at their desk in restaurant, in-room or banquet.

Key Responsibilities

1. Take Food Orders: Receive and process food orders from customers via phone, online, or in-person, ensuring accuracy and attention to detail.

2. Handle Customer Inquiries: Respond to customer inquiries about menu items, prices, and promotions.

3. Provide Menu Information: Provide customers with menu information, including ingredients, allergens, and nutritional information.

4. Food Service: Service them in Restaurant, In-Room or Banquet Dining with complete hygiene.

5. Process Payments: Process payments for food orders, including handling cash, credit card transactions, and mobile payments.

6. Maintain Order Accuracy: Verify orders for accuracy and completeness before submitting them to the kitchen or delivery team.

7. Manage Order Timelines: Manage order timelines to ensure timely preparation and delivery of food orders.

8. Handle Customer Complaints: Handle customer complaints and resolve issues in a professional and courteous manner.

9. Maintain Cleanliness and Organization: Maintain a clean and organized workspace, including the order-taking area and surrounding environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Experience:

total work: 1 year (Preferred)
Work Location: In person