Job Description

F&B Service Associate is responsible for delivering high-quality service to guests in all F&B outlets, ensuring guest satisfaction by maintaining service standards, product knowledge, and professional conduct. The role requires attention to detail, teamwork, and a strong guest-centric approach.

Key Responsibilities

Guest Service & Operations Greet guests warmly, present menus, and assist in making menu selections. Take food and beverage orders accurately and relay them to the kitchen/bar. Serve food and beverages as per service standards. Ensure tables are properly set up, cleared, and reset in a timely manner. Handle guest requests and complaints efficiently, escalating when required.

Standards & Compliance

Follow all service procedures as per Sops (Standard Operating Procedures). Maintain cleanliness and hygiene in the service area at all times. Ensure compliance with safety, sanitation, and hygiene standards.

Teamwork & Coordination

Coordinate with kitchen and bar teams to ensure timely service.

Assist colleagues during peak operations to ensure smooth guest service.

Participate in departmental briefings and training sessions.

Up selling & Revenue

Suggestively sell food and beverages to enhance guest experience and increase revenue. Maintain good product knowledge about menu items, ingredients, and promotions.

Qualifications & Skills Required

Minimum 6 months to 1 year of experience in F&B Service, preferably in hotels or resorts. Diploma/Certificate in Hotel Management or relevant training is preferred. Strong communication and interpersonal skills. Guest-oriented attitude with a pleasant personality. Ability to work in a fast-paced and team-driven environment. Flexible with shifts, weekends, and holiday schedules.
Job Type: Full-time

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Ability to commute/relocate:

Haridwar, Uttarakhand: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Location:

Haridwar, Uttarakhand (Required)
Work Location: In person