Job Description

Key Responsibilities:

Handle daily follow-ups with clients regarding order updates, dispatch status, and feedback. Coordinate with production and dispatch departments to ensure timely order processing and delivery. Maintain records of client interactions, updates, and commitments. Communicate with suppliers or transporters for logistics tracking and coordination. Provide after-sales support to ensure customer satisfaction. Generate follow-up reports and share updates with management. Assist in managing complaints, delays, or special requirements. Work closely with the sales and operations teams to streamline communication and resolve bottlenecks. Manage email correspondences and document communication records.

Desired Candidate Profile:

Gender:

Female

Education:

Graduate in any discipline (Commerce/Business background preferred)

Experience:

1-3 years in follow-up/customer service roles, preferably in the

glass or building materials industry

Excellent communication and interpersonal skills Proficiency in MS Office (Excel, Word, Outlook) Ability to multitask and handle pressure with patience and professionalism Strong organizational and time-management skills Knowledge of basic commercial terms like invoice, dispatch, delivery note, etc.
Job Type: Full-time

Pay: ₹12,271.91 - ₹27,621.61 per month

Schedule:

Day shift
Work Location: In person

Speak with the employer

+91 8057129308