FMCG Store Supervisor - Roles & Responsibilities1. Store Operations
Ensure smooth day-to-day store operations
Open and close the store as per schedule
Maintain cleanliness, hygiene, and proper store layout
Ensure product display as per planogram and company standards
2. Inventory & Stock Management
Monitor stock levels and avoid stock-out / over-stock
Coordinate with warehouse for inward and outward stock
Verify GRN, invoices, and delivery challans
Conduct daily/weekly/monthly stock counts
Control damages, expiry, and shrinkage
3. Sales & Customer Service
Ensure excellent customer service at all times
Handle customer complaints and resolve issues politely
Support staff in achieving daily and monthly sales targets
Promote offers, schemes, and new product launches
4. Staff Supervision
Supervise sales boys, cashiers, and helpers
Assign duties and shifts to staff
Monitor attendance, punctuality, and discipline
Train staff on product knowledge and sales techniques
5. Billing & Cash Handling
Supervise billing counters and cash handling
Ensure correct billing and pricing
Verify daily cash, UPI, card collections, and reports
Report any cash shortage or excess immediately
6. Merchandising & Promotions
Ensure proper shelf filling and FIFO / FEFO practices
Implement promotional displays and offers correctly
Coordinate with suppliers for visibility and branding
7. Reporting & Documentation
Prepare daily sales reports and stock reports
Submit reports to Store Manager / Area Manager / MD
Maintain records for GRN, damages, expiry, and returns
8. Compliance & Safety
Follow company SOPs and statutory requirements
Ensure safety of staff, customers, and store assets
Prevent pilferage and theft
9. Vendor & Supplier Coordination
Coordinate with vendors for timely delivery
Follow up on pending orders and returns
Key Skills Required
Leadership & team management
Inventory control knowledge
Customer handling skills
Basic computer & billing software knowledge
FMCG product understanding