Job Description

Job Category: Customer Services
Degree Level: Bachelor's Degree
:
As an FM Specialist you will ensure end-to-end faults, incidents, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise.
Responsibilities:

• Fault management/configuration of Redhat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews.
• Troubleshoot issues with worker nodes, maintenance, and scale-out tasks.
• Performing Maintenance activities on cluster line performing patching, configuration changes, installing operators etc.
• Hand in Hand coordination with project for network integration activities and will handle the trouble ticket/CR within SLA and drive for Automation of tasks.
• Customer Issue handling and ensuring the end customer services are maintained.
• MOP/WI preparation for the activities and new learnings and coordinating with care team for finding and analyzing the RCAs.
• Prepare, implement and verify the configuration and integration of a Node / System and will track issues related to tools and timely escalation as per pre-defined matrix.
• Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes.

Qualifications:
You have:

• 6-10 years of experience in Open stack Cloud with a degree equivalent to B.E./B.Tech.
• Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration.
• Perform Daily health check of cluster and fix issues based on observations & implement and customize Grafana dashboards if required to effectively monitor the cluster.
• Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes.
• Manage, Modify SCC based on custom requirement and assign to specific projects and perform certificate management when the existing certificates expired and when needed.
• Check cluster utilization and share reports to business when needed. Forecast capacity growth requirement and handle capacity increase and end to end architectural knowledge on ACM, ACS, ODF.

It would be nice if you also had:

• Knowledge of RHOCP Architecture and experience in Microservices, Containers & Orchestration (Kubernetes, Dockers).
• Knowledge of ticketing tools like ITSM, Incident management problem management change management.

About Us:
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About the Team:
In , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.