- Respond to customer inquiries via phone and chat in a professional and timely manner.- Provide accurate information about products and services and resolving issues.- Maintain a positive attitude while handling customer complaints and queries.- Document customer interactions and feedback accurately in the system.- Collaborate with team members and other departments to ensure customer satisfaction.- Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.- Stay updated on product/ process knowledge and company policies. (ref:updazz.com)
updazz .com
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