Job Description

- Floor SupervisorPurpose

To ensure first time right and attend all the customer service requests within promised time.

Role Description

SQOM no: (Servicing/ Repair)

Floor Supervisor to allocate the job cards to technician based on token no, skill matrix, ramp availability & promised delivery time.

Monitoring & ensuring completion of jobs within the promised time.

Monitor the quality of job done by the technician to avoid repeat complaints.

On completion of the job by technician, should update workshop register and allocate another job card to technician.

SQOM no: ( Vehicle Delivery)

Inform the Service Advisor about the job done and future job requirements.

All replaced parts / salvage should be packed in a bag & tied to / kept in the vehicle for hand over to the customer.

SQOM no: (6QC gate)

Supervisor should check whether the Technician has put the Stamp / Signature on job card.

Supervisor should check & verify the completion of each of the demanded repairs mentioned by customer.

Supervisor should check the vehicle randomly & carry out Road test

If satisfactory, supervisor closes the job card and puts the Stamp / Signature.(otherwise send back to the technician for correction or repairs)

Other Responsibilities:

Generate PPFR report for product failures to TVSM.

Maintaining & keeping the workshop clean & tidy.

Maintaining & monitoring the stock levels of workshop consumables.

Coordinate with warranty assistant for warranty parts claim.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid time off
Experience:

total work: 1 year (Preferred)
Work Location: In person