Job Description

Staff Management and Leadership:

Supervising and coordinating staff:

Assigning tasks and responsibilities, ensuring adequate coverage during shifts (scheduling), and monitoring performance.

Training and development:

Onboarding new employees and providing ongoing coaching and feedback to enhance their skills and performance.

Motivating and leading:

Fostering a positive work environment, promoting teamwork, and inspiring staff to achieve sales or performance targets.

Conflict resolution:

Addressing employee concerns and resolving conflicts or disciplinary issues in a timely and objective manner.

Operational Efficiency and Quality Control:

Monitoring workflow:

Ensuring all activities run smoothly and efficiently, making adjustments as needed to meet performance goals.

Quality assurance:

Upholding company standards for product/service quality, cleanliness, and overall appearance of the premises.

Inventory management:

Monitoring stock levels, assisting with restocking, arranging merchandise displays, and coordinating with other departments/vendors.

Customer Service and Safety:

Ensuring excellent customer service:

Setting a high standard for customer interactions, greeting guests, and building rapport to ensure a positive experience.

Handling complaints:

Promptly and professionally addressing and resolving customer inquiries, concerns, and complaints.

Safety and security:

Enforcing health and safety regulations, maintaining security systems, and ensuring compliance with all relevant laws and policies.
In essence, a floor supervisor ensures the bridge between strategic goals and daily execution, playing a vital role in both employee and customer satisfaction.

Cash handling and reports:

Overseeing cash handling procedures, making daily deposits, and preparing reports on sales performance, productivity, and operational issues for senior management.
Job Type: Full-time

Pay: ?10,760.11 - ?18,000.00 per month

Work Location: In person