Job Description

The Smart Fellowship

is an offline workplace simulation that scouts, assesses, and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a

Floor Manager

Short description of company

: Our client is a prestigious cosmetic dermatology clinic with over 19 years of excellence in the field. Renowned for its personalized care, premium service, and uncompromising standards, the clinic is led by a celebrated celebrity dermatologist and caters to a discerning clientele seeking the highest level of aesthetic and dermatological expertise.

Company's vision

: Delivering timeless beauty through personalized dermatology.

The best part about this role:

Be the backbone of a premium clinic, ensuring every patient experience runs smoothly from start to finish. Work closely with a celebrity dermatologist, gaining unique insights into high-end aesthetic care. Lead and coordinate a polished, professional team in a luxury healthcare environment.

Salary range

: Up to INR 60,000 per month

Location:

Khar West, Mumbai(on-site)

Working days

:

Monday to Saturday (6 days a week) | 10:30 AM - 7:30 PM

You will be responsible for these Key Responsibility Areas (KRAs):

Supervise front-desk and clinical staff; ensure daily coordination Ensure patient flow is smooth and appointment timelines are followed Handle operational issues, supplies, and maintenance coordination Act as the bridge between the doctor, the front desk, and the patients Handle escalations and ensure a high standard of service Oversee inventory, vendor communication, and staff discipline

Your Key Performance Indicators (KPIs):

Appointment & Patient Flow Efficiency:

Appointments to start at soon scheduled time. Fewer patient complaints per month

Staff Coordination & Performance:

Conduct weekly check-ins with front desk and clinical staff; ensure complete adherence to assigned shifts and SOPs.

Operational & Inventory Management:

Ensure fewer stockouts of critical clinical or front-desk supplies. Complete vendor issues resolved within 48 hours; monthly vendor report submitted on time.

Who We're Looking For

Graduate, preferably in hospitality, business, or healthcare management. Strong leadership and interpersonal skills. 2-5 years of experience in managing a team(Clinic, Spa, Wellness Center, or Hospitality background). Fluent in English, well-groomed and composed. Proficiency with clinic software/Excel/Google Sheets preferred.
Job Type: Full-time

Pay: ₹480,000.00 - ₹720,000.00 per year

Application Question(s):

Current CTC
Expected CTC
Notice Period

Experience:

Floor Management : 2 years (Required)
Language:

English (Required) Hindi (Required)
Work Location: In person