Job Description

The Floor Manager is responsible for ensuring smooth day-to-day operations at the branch, maintaining excellent patient experience, monitoring staff performance, and ensuring that all operational, quality, and service standards are followed. The role requires strong people management, problem-solving, and coordination skills.

Key Responsibilities:

1. Front Office & Patient Handling with Guests Relations Officer

Oversee patient registration, billing, token system, and appointment flow. Ensure quick and efficient handling of patient queries, complaints, and escalations. Monitor waiting time and ensure smooth patient movement across departments.
2. Staff Supervision & Coordination

Supervise front office executives, phlebotomists, technicians, and housekeeping staff on the floor. Ensure staff follow SOPs, grooming standards, and duty rosters. Handle shift planning, allocation of responsibilities, and daily briefings.
3. Operations & Process Management

Monitor sample collection, sample movement, packing, and dispatch to central lab. Ensure proper coordination between reception, phlebotomy, radiology, and lab departments. Check availability of consumables, stationary, and ensure timely requisition. Ensure equipment uptime by coordinating with maintenance/biomedical teams.
4. Quality, Compliance & Documentation

Ensure all operational activities adhere to NABL/NABH guidelines and company SOPs. Maintain cleanliness, hygiene, and safety standards across the branch. Verify forms, consent documents, and patient records for accuracy and completeness.
5. Customer Service & Issue Resolution with Guests Relations Officer

Interact with patients courteously and resolve their complaints immediately. Monitor feedback, Google reviews, and ensure service quality improvement. Handle VIP/priority patients efficiently.
Required Qualifications & Skills:

Education:

Any Degree; MBA/Healthcare Management preferred.
Experience:

5-7 years of experience in front office or healthcare operations, CRM, Hospitality, Aviation & Guests Relations in the hotel & hospital industry.
Technical Skills:

Knowledge of hospital/diagnostic workflow. Experience in billing software, CRM, or HIS systems. Strong MS Office skills.
Soft Skills:

Strong communication and leadership skills. Patient-centric approach and ability to handle pressure. Problem-solving, multitasking, and time management
Key Competencies:

Operational Excellence People Management Customer Service Quality & Safety Compliance Coordination & Crisis Handling Documentation & Reporting
Interested candidates send you resume through whatsapp : 9500117194/9150804591

Job Type: Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Provident Fund
Work Location: In person