Job Description

Female candidates are preferred

Key Responsibilities:

Oversee day-to-day floor operations, ensuring a clean, organized, and welcoming clinic environment. Supervise and guide front office, therapists, and support staff to deliver top-quality service. Monitor appointment scheduling, client flow, and service timelines for efficient operations. Address and resolve client concerns promptly to maintain customer satisfaction. Coordinate with doctors, consultants, and therapists for seamless service delivery. Track inventory of products, consumables, and equipment; manage stock and requisitions. Ensure adherence to clinic protocols, hygiene, and safety standards. Conduct regular team briefings, training, and performance evaluations. Assist in achieving monthly revenue and client retention targets. Prepare daily/weekly reports on operations, staff performance, and client feedback.

Requirements:

Graduate in any discipline; hospitality or healthcare management background preferred. Minimum 2-4 years of experience in floor/operations management, preferably in a salon, spa, clinic, or wellness industry. Strong leadership, organizational, and people management skills. Excellent communication and customer service abilities. Ability to handle pressure and resolve conflicts effectively. Proficiency in MS Office and appointment management software is an advantage.

Perks & Benefits:

Competitive salary and incentives based on performance. Opportunity to work in a premium hair and wellness environment. Career growth and training opportunities.
Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Flexible schedule
Ability to commute/relocate:

Nungambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Willing to work on weekends
Language:

English (Required)
Work Location: In person