Job Description

A floor manager oversees operations and staff within a business's designated area, such as a retail store, restaurant, or television studio. Key responsibilities include managing staff, ensuring excellent customer service, optimizing workflow and displays, maintaining inventory, resolving customer issues, and upholding company policies to drive sales and profitability. The specific duties vary by industry but always involve direct oversight of front-line activities to ensure smooth, efficient, and positive customer experiences. Key Responsibilities

Staff Management:

Supervise, train, and schedule employees, providing guidance and ensuring adherence to policies and procedures.

Customer Experience:

Focus on customer service, resolve complaints, and foster a positive environment to ensure customer satisfaction.

Operations & Efficiency:

Manage daily operations, ensure smooth workflow, and maintain high standards for cleanliness and organization.

Sales & Merchandising (Retail):

Oversee sales displays, monitor product inventory, and ensure correct pricing to maximize sales and profitability.

Technical Operations (TV/Broadcasting):

Manage the studio environment, coordinate crew and equipment, and ensure smooth execution of broadcasts by relaying cues between the director and on-floor talent.

Conflict Resolution:

Address customer and employee conflicts, finding solutions and escalating complex issues when necessary.

Inventory Management:

Monitor stock levels, ensure product quality, and manage purchase orders and invoices for sold goods.
Industry-Specific Examples

Retail:

Oversees the sales floor, directs staff, manages visual merchandising, and handles customer relations to boost sales.

Hospitality:

Ensures quality guest service, manages staff interactions with visitors, and handles guest requests or complaints.
Job Types: Full-time, Permanent

Pay: From ?35,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person