Job Description

Job Title:

Floor Manager

Location:

Mall Office (FEC Department)

Reports To:

Operations Manager

Job Overview

We are looking for a Floor Manager to handle daily floor operations, supervise staff, ensure a smooth customer experience, and maintain operational standards. The role includes monitoring day-to-day activities, ensuring compliance, resolving issues, and coordinating with internal departments for efficient workflow.

Key Responsibilities

Oversee and manage daily floor operations Supervise, guide, and support floor staff Ensure excellent customer service and handle escalations Monitor floor activities and maintain service standards Coordinate with Security, Finance, and other departments Maintain a clean, safe, and organized work environment Prepare operational reports and documentation Conduct staff meetings and support training activities Review floor performance and suggest improvements Ensure adherence to company policies and procedures

Requirements

Graduate in any discipline 3-4 years of experience in Operations / Retail / Hospitality / Facility Management / Customer Service Strong communication & interpersonal skills Proficiency in MS Office (Excel required) Ability to multitask and work under pressure Strong leadership and team-management skills Excellent problem-solving and decision-making ability Age: 30+
Job Types: Full-time, Permanent

Pay: ₹12,128.14 - ₹50,468.94 per month

Benefits:

Provident Fund
Experience:

Floor manager: 5 years (Required)
Location:

Mumbai, Maharashtra (Required)
Work Location: On the road