Job Description

Role Overview

The Floor Manager is responsible for managing day-to-day operations in the retail showroom, ensuring excellent customer experience, smooth sales flow, proper product display, and efficient team coordination. This role directly supports showroom sales and customer satisfaction.

Key Responsibilities

Customer Experience

Greet and assist walk-in customers and ensure a pleasant shopping experience. Handle customer queries, product explanations, and service support. Resolve customer complaints quickly and professionally.

Team Leadership

Supervise sales executives and support staff on the showroom floor. Allocate daily tasks and monitor team performance. Conduct on-floor training for sales techniques, product knowledge, and customer handling.

Sales & Targets

Support the team to achieve daily and monthly showroom sales targets. Track sales performance and share daily sales reports with management. Motivate team members to upsell & cross-sell products.

Showroom Operations

Maintain proper product display, merchandising, lighting, cleanliness, and ambience. Ensure stock availability on shelves and coordinate with inventory team for replenishment. Verify billing flow, POS operations, and order processing. Monitor discipline, grooming standards, and showroom SOP compliance.

Reporting

Prepare daily floor operations report (footfall, sales, issues). Share feedback from customers and staff with management for improvements.

Required Skills & Qualities

Strong communication & customer-handling skills. Retail sales knowledge & product understanding. Leadership and team management skills. Quick problem-solving ability. Good understanding of POS/billing systems. Ability to stay calm during rush hours.

Education

Any Degree / Diploma (Retail or Sales background preferred). Certifications in Retail Management is an added advantage.

Salary Range

Based on experience and showroom category.
Job Types: Full-time, Permanent, Fresher

Pay: ?18,000.00 - ?25,000.00 per month

Work Location: Remote