Job Description

The Floor Manager is responsible for overseeing day-to-day front-of-house operations to ensure excellent customer service, smooth service flow, and a positive guest experience. This role involves supervising staff on shift, handling customer concerns, maintaining service standards, and supporting the management team in achieving operational and financial goals.

Operations & Service

Oversee daily floor operations during service periods Ensure high standards of customer service and hospitality at all times Monitor service flow and staff performance to ensure efficient, timely service Handle customer feedback, complaints, and special requests professionally Ensure compliance with health, safety, and licensing regulations

Customer Experience

Greet and engage with guests to ensure satisfaction Resolve issues quickly to maintain a welcoming environment Support upselling of food, drinks, and promotions
Skills & Qualifications

Previous experience in a restaurant or pub supervisory/management role Strong leadership and communication skills Excellent customer service and problem-solving abilities Ability to remain calm under pressure in a fast-paced environment
Call on 8600-276075

Job Type: Full-time

Pay: ?15,000.00 - ?27,000.00 per month

Benefits:

Food provided
Work Location: In person