Job Description

Job Title:

Floor Manager

Location:

Santacruz, Mumbai

Department:

Retail Operations

Reports To:

Store Manager

Job Overview

We are seeking an experienced and dynamic

Floor Manager

to lead our team at the Santacruz store. The ideal candidate must come with strong experience in

team handling, retail floor management, ethnic wear

, and

made-to-measure (MTM) services

. This role requires a confident, customer-focused leader capable of driving store performance and managing a team of 15-18 members.

Key Responsibilities1. Floor & Team Management

Lead, motivate, and supervise a team of

15-18 staff

including fashion consultants, CRM, cashiers, and support staff. Ensure high standards of customer service, grooming, and discipline across the floor. Conduct daily briefings, task allocations, and performance tracking for the team.

2. Sales & Target Achievement

Drive and monitor daily, weekly, and monthly

store targets

and KPIs. Support the team in upselling, cross-selling, and maximizing conversion rates. Track team performance and provide guidance on improving sales productivity.

3. Customer Experience

Ensure a seamless and premium customer experience on the floor. Handle escalations, special requests, and VIP clients professionally. Ensure quick resolution of customer concerns in coordination with CRM and backend teams.

4. Ethnic Wear & Product Expertise

Strong knowledge of

ethnic wear categories

- bridal, couture, menswear, pret, accessories. Support customers with styling guidance and product recommendations. Stay updated with new collections, product features, and brand aesthetics.

5. Made-to-Measure (MTM) Operations

Guide customers on

measurements, fits, customization options, and alterations

. Coordinate with the production/alterations team for timely deliveries and accuracy. Ensure clear documentation and communication of MTM orders.

6. Store Operations

Maintain floor hygiene, visual merchandising standards, and stock availability. Oversee billing, exchanges, order flow, and coordination with backend teams. Ensure SOPs, policies, and compliance guidelines are followed.

Requirements

3-6 years of experience in retail, preferably in

ethnic wear / luxury fashion

. Proven experience managing

large teams (15-18 people)

. Strong communication skills, leadership presence, and problem-solving ability. Customer-centric mindset with the ability to handle pressure and fast-paced environments. Experience in made-to-measure or customised fashion is highly preferred.

Personality Traits

Strong, confident, and well-spoken. Easy to approach, team-driven, and solution-oriented. High energy and passion for fashion and customer experience.
Job Type: Full-time

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person