Job Description

Job Title:

Floor Manager

Location:

Sakhiya Skin Clinic (specific branch can be mentioned)

Department:

Operations

Reports To:

Regional Manager/ COO

Job Summary:

The Floor Manager ensures smooth daily operations of the clinic floor, manages patient flow, supervises front desk and support staff, and delivers excellent patient service while maintaining clinical protocols and standards.

Key Responsibilities:

Oversee daily floor operations and ensure all departments run smoothly. Manage patient appointments, walk-ins, and waiting area efficiency. Coordinate with doctors, therapists, and counsellors for timely services. Supervise and support front desk, housekeeping, and service staff. Ensure patient satisfaction by addressing queries or complaints promptly. Maintain discipline, grooming, and conduct of floor staff. Monitor cleanliness, hygiene, and clinic ambience standards. Ensure timely execution of services, treatments, and procedures. Maintain daily reports on patient flow, service feedback, and floor issues. Coordinate with management on staff scheduling and training needs. Assist in inventory tracking for consumables and clinical supplies. Support promotional activities and special events at the clinic.

Key Skills & Requirements:

Minimum 2-4 years of experience in floor/operations management (preferably in healthcare, hospitality, or wellness industry). Strong leadership and team handling skills. Excellent communication and interpersonal abilities. Ability to multitask and handle pressure in a fast-paced environment. Proficient in basic computer operations (MS Office, CRM software). Customer-oriented approach with problem-solving skills.
Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Work Location: In person