Job Description

Position Overview:

The Floor Manager is responsible for overseeing the daily operations of the assigned floor to ensure efficiency, productivity, and an exceptional customer or client experience. This leadership role involves supervising frontline staff, coordinating operational tasks, and implementing company policies to maintain high performance standards.

Key Responsibilities:

Provide hands-on leadership to floor staff, ensuring consistent adherence to operational protocols and service standards. Monitor team performance, offer real-time coaching, and support ongoing staff development initiatives. Oversee floor activity to ensure optimal workflow, resource allocation, and productivity. Act as a key point of contact for escalated customer concerns, ensuring prompt and professional resolution. Collaborate with department heads to implement promotional strategies, service improvements, or process enhancements. Maintain accurate inventory levels on the floor, coordinating restocking and minimizing shrinkage. Ensure the floor environment complies with all health, safety, and cleanliness standards. Prepare and deliver performance reports, shift summaries, and incident documentation as required. Assist in scheduling, shift coverage, and attendance management to ensure adequate floor staffing.
Job Type: Full-time

Pay: ?35,000.00 - ?50,000.00 per month

Work Location: In person

Expected Start Date: 27/07/2025