Job Description

About Us

Shree Retina Care Hospital is dedicated to providing advanced eye care services. Our mission is to deliver compassionate, efficient, and professional care in a modern hospital environment.

Position Summary

We are seeking a

Floor Manager

to oversee daily hospital floor operations, ensuring seamless patient flow, efficient coordination between departments, and high-quality patient care. The ideal candidate should be organized, proactive, and capable of managing both staff and processes with empathy and authority.

Key ResponsibilitiesPatient Flow & Service Management

Supervise and manage day-to-day hospital floor operations to ensure smooth patient service. Monitor patient flow, minimize waiting times, and coordinate with doctors and reception staff. Handle patient escalations with professionalism and empathy.
Staff Supervision & Coordination

Oversee the performance of receptionists, nursing staff, and support staff on the floor. Assign duties, manage schedules, and ensure adherence to hospital policies. Conduct periodic briefings to align staff with hospital goals and service standards.
Administrative & Operational Oversight

Ensure proper documentation, patient records, and compliance with hospital protocols. Coordinate between reception, billing, nursing, and medical teams for efficient functioning. Monitor cleanliness, safety, and availability of medical/non-medical supplies on the floor.
Customer Service & Communication

Act as the first point of contact for resolving patient queries and concerns. Maintain a professional and welcoming environment for patients and visitors. Ensure effective communication across departments for smooth hospital operations.
Qualifications

Education:

MBA, BHMS, DHMS, or BAMS.

Experience:

2-4 years in hospital administration, floor management, or a similar role. Strong leadership, organizational, and decision-making skills. Excellent interpersonal and communication abilities. Proficiency in MS Office and willingness to learn hospital software/EMR. Ability to work under pressure and manage multiple priorities.
What We Offer

A supportive, patient-centered working environment. Opportunities for leadership growth and professional development. Competitive salary based on qualifications and experience.
Job Type: Full-time

Pay: ₹18,000.00 - ₹35,000.00 per month

Work Location: In person